Job Description

Customer Success Manager

About We Are Working: We Are Working (WAW) is a 100% remote, U.S.-based company helping small and mid-sized businesses build high-performing remote teams that deliver measurable results. Many growing companies want to leverage remote talent but lack the systems and expertise to do it effectively. At WAW, we solve that challenge by combining skilled professionals with proven workflows, operational oversight, and the infrastructure needed to run successful remote operations. Our mission is to help businesses streamline operations, reduce costs, and scale with productive and accountable remote teams.

Role Overview: We are seeking a detail-oriented, dynamic and results-driven Customer Success Manager to serve as the primary advocate for our clients. In this role, you will build strong relationships with customers, ensure they achieve meaningful outcomes from our services, and identify opportunities to strengthen long-term partnerships. Each client may have a dedicated team of remote workers supporting their tasks. You will be responsible for overseeing that team, including a supervisor, ensuring work quality, performance, and alignment with client expectations. You will also work with internal teams to resolve issues, improve workflows, and ensure clients are consistently supported and satisfied.

Roles & Responsibilities:

• Build and maintain strong long-term relationships with customers, ensuring ongoing success and satisfaction.
• Monitor and report client health metrics, including engagement, satisfaction, retention, and growth.
• Act as the primary point of contact for client accounts and guide them toward maximizing value from WAW services.
• Proactively identify customer needs and recommend tailored solutions or workflow improvements.
• Support and enhance customer onboarding.
• Advocate for customers internally and collaborate with cross-functional teams to resolve issues efficiently.
• Identify opportunities for service expansion where appropriate.
• Maintain clear documentation of client interactions, feedback, and progress within our project management tool.

Desired Skills and Experience:

• Exceptional verbal and written communication skills.
• Strong interpersonal and customer service skills with a passion for helping others.
• 3+ years of relevant experience in customer success, account management, or related roles.
• Manager experience is a plus.
• Excellent organizational skills and a keen attention to detail.
• Proven time management abilities, with the capability to meet deadlines and prioritize effectively.
• Analytical mindset with problem-solving capabilities and a proactive approach.
• Demonstrated leadership and supervisory skills.
• Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus.

Why Join We Are Working: Work with international clients and dynamic teams. Fully remote work environment. Opportunity to make a direct impact on customer success and operational excellence. Be part of a growing company focused on delivering high-quality service and measurable results.

Job Details:

• Type: Full-Time (hourly)
• Schedule: 9:00 AM - 5:00 PM EST (flexible)
• Remote: Fully Remote

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